How it works - the voucher concept

For Customers

Customers learn about your sightseeing voucher options via your website. Your website links to your Flying Fleet instance. Customers must identify themselves by entering their email address, which is verified by a unique validation code. This ensures that customers retain access to their purchased vouchers later on.

After purchasing one or several vouchers, the customer can book a flight slot matching the criteria of the purchased voucher via the slot availability calendar. Depending on the type of voucher, only matching flight slots can be booked (e.g., maximum number of passengers, flight instructor required, special type of aircraft, etc.).

The system will also detect how many seats a voucher comprises and match it with the number of available seats.

For Sightseeing Flight Pilots

The pilot sets aircraft reservations in the slot availability calendar according to the planned activity type.

For Admins

Admins have control over the status of each voucher and, of course, over planned slots and flights.

Configuration of the voucher system

Admin settings

Prerequisites

• Setup => Aircraft

Select your aircraft for sightseeing flights and enter the maximum number of seats available for passengers. This will limit seat availability and prevent overbookings.

• Setup => Article

Create specific articles for each individual type of sightseeing flight, set the individual price excluding VAT for each article, and assign the required aircraft category or aircraft type if necessary.

• Setup => Reservation Type

Create categories of reservation types for the slot availability calendar for specific sets of flights (e.g., sightseeing flights, special aircraft flights, discovery flights requiring an instructor, etc.) and set the matching flight activity type. This is required so that Flying Fleet handles the flight according to the correct logic.

Basic setup

Here you create and configure the vouchers you intend to sell.

• Setup => Voucher Shop => Create new voucher article

> - Name - Name of particular voucher as it will be presented to the customer > - Article - Assign matching preconfigured individual article > - Voucher template - Enter URL of the individual graphic voucher template (SVG file) the customer can print. See below on how to create SVG files. > - Reservation Type - Assign matching voucher type for specific category of current voucher > - Set number of passengers included in this voucher

Advanced options

You may set and edit the text of the confirmation messages that customers receive from the system.

Editing your graphic voucher layout

When you edit an SVG voucher template, you are modifying an XML-based code file that acts as a blueprint for your shop's vouchers. Because it's code, text elements (such as {{voucher ID}} placeholder for each voucher's unique ID) can be dynamically updated by Flying Fleet before being released to the customer. You may use software like Inkscape, Illustrator, Figma, Canva etc.